These terms govern your use of the Kenza Fragrances online store and any order you place through it. By placing an order you agree to these terms.
Orders
All orders are subject to acceptance and availability. We reserve the right to refuse or cancel an order where there is an obvious pricing error, suspected fraud, or a product is no longer available. If we cancel a paid order, we will refund the amount received in full.
Pricing
Prices are shown in US dollars (USD) and include the product only. Shipping is calculated at checkout. Import duties, taxes or customs fees charged by your destination country are your responsibility. Prices may change without notice, but the price shown at checkout is the price that applies to your order.
Payment
We accept the payment methods shown at checkout. Payment must clear before dispatch unless we agree otherwise in writing. Bank transfer orders are reserved for a reasonable period while we wait for payment.
Shipping and delivery
We ship worldwide. Processing and delivery estimates are set out in our Shipping & Returns page. Risk passes to you on delivery. If a parcel is delayed, please contact us and we will work with the carrier to resolve it.
Returns
Returns are accepted under the conditions in our Refund and Returns Policy. For hygiene and safety reasons, opened fragrance bottles cannot be returned unless they are faulty.
Intellectual property
All content on this site — text, photography, product names, logos and design — belongs to Kenza Fragrances or its licensors. You may not copy or use it commercially without written permission.
Limitation of liability
To the fullest extent permitted by law, Kenza Fragrances is not liable for indirect or consequential loss arising from the use of this site or from products purchased through it. Nothing in these terms limits rights you have under mandatory consumer law.
Governing law
These terms are governed by the laws of the United Arab Emirates. Disputes will be handled by the courts of Dubai, without prejudice to your right to bring a claim in your local consumer forum where the law allows.
Contact
Kenza Fragrances, Dubai, United Arab Emirates. Email hello@kenzafragrances.com.