Kenza Fragrances respects your privacy. This policy explains what we collect when you visit or order from our store, why we collect it, and the choices you have.
What we collect
- Order details: your name, billing and shipping address, email address, phone number and the items you order.
- Account details: the email address and password you use to sign in, plus any saved addresses and order history.
- Payment information: payments are processed by our payment providers. We receive confirmation of payment and the last few digits of the card or account used, but we never store full card numbers on our servers.
- Technical information: your browser type, device, approximate location, pages viewed and the site that referred you. This helps us keep the store secure and improve it.
How we use your information
- To process, pack, ship and support your orders.
- To send order confirmations, shipping updates and essential service messages.
- To respond to enquiries and provide customer care.
- To prevent fraud, meet legal obligations and resolve disputes.
- With your consent, to send news about new fragrances and private offers. You can unsubscribe at any time.
Cookies
We use cookies and similar technologies to keep your bag and session working, remember your preferences and understand how the store is used. You can block or delete cookies in your browser, though the bag and checkout may stop working correctly.
Sharing
We share only what is needed with trusted providers: payment processors, shipping carriers, email and hosting partners, and analytics services. We do not sell your personal information. We may disclose information where required by law or to protect our rights.
Retention
Order records are kept for as long as needed to provide warranty, accounting and legal compliance. Marketing preferences are kept until you unsubscribe. Account data is kept until you ask us to close the account.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal information, or to object to certain processing. To make a request, email hello@kenzafragrances.com. We may need to verify your identity before acting.
Security
We use industry-standard measures to protect your information, including encrypted connections and restricted access. No method of transmission or storage is completely secure, so please choose a strong, unique password for your account.
Contact
Questions about this policy? Write to hello@kenzafragrances.com.