Every order is packed by hand in Dubai and shipped with a tracked carrier.
Processing time
Orders are prepared within 1–2 business days. Orders placed after 2pm (GST) on Thursday, or during a public holiday, are processed on the next business day.
Rates
| Destination | Rate | Delivery estimate |
|---|---|---|
| United Arab Emirates | $15 | 1–3 business days |
| GCC and wider Middle East | $15 | 3–6 business days |
| Europe, UK and USA | $15 | 5–10 business days |
| Rest of world | $15 | 7–14 business days |
Free shipping applies automatically to orders of $150 or more after discounts.
Tracking
When your order leaves our studio you will receive a tracking link by email. It can take up to 24 hours for the carrier to activate the number.
Customs and duties
Orders outside the UAE may attract import duties, taxes or handling fees set by your country. These are your responsibility and are not included in the price paid to us. We cannot mark parcels as gifts or understate their value.
Returns
If something is not right, contact hello@kenzafragrances.com within 30 days of delivery. Unopened, sealed products can be returned for a refund. For hygiene reasons, opened fragrance cannot be returned unless it is faulty.
Damaged or incorrect orders
Please photograph the parcel and the product within 48 hours of delivery and email us. We will arrange a replacement or refund, including any return shipping cost where the error is ours.
Returning an item
- Email us with your order number and reason for return.
- We will send return instructions and the correct address.
- Pack the item securely in its original packaging.
- Send us the tracking number once dispatched.
Refunds are issued to the original payment method within 5 business days of the returned item being inspected. Original shipping charges are refunded only where the item was faulty or incorrect. See our Refund and Returns Policy for the full details.